Assistant Front Office Manager

Employment Type

: Full-Time


: Non-Executive Management

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The Soho Grand Hotel is looking for a motivated, charismatic and reliable Assistant Front Office Manager for our team. This individual will be responsible for providing guests with prompt and personalized service, all the while making quick and efficient decisions to improve the experience of each guests stay. The position is hands-on with heavy involvement in Front Office operations, and requires someone who is organized with sharp attention to detail. The ideal candidate is inspiring, professional, and enjoys providing excellent customer service. MUST have hotel front desk experience. Open availability, able to work late nights, weekends and holidays. Excellent guest relation and communication skills. A positive attitude and team mentality. An understanding of NYC culture and events is a plus. Full time employees are eligible for robust benefits package including Health, Dental, Vision Insurance, and 401K. Generous paid time off program including, Vacation Days, Personal Days, Holidays. Responsibilities include: Maintaining a high level of guest service by providing support to Front Office and Front Service teams. Greeting and checking in/out guests, and notifying appropriate teams of VIPs, special requests, guest feedback, etc. Prioritizing early arrivals and staying in communication with housekeeping manager to meet guests expectations Conduct daily pre-shift, communication and one-on-one meetings, and coordinating activities with other departments to facilitate increased levels of communication and guest satisfaction. Assisting in daily room inventory control. Resolve guest issues and concerns to ensure a positive experience from beginning to end Follow up on any previous shifts outstanding issues to ensure a timely competition Supervise the service of Front Desk, Guest Services, Bell and Door teams. Ensuring all signature service standards are complied with and that policies and procedures are consistently applied Manage guest relations and info mailboxes on a daily basis Ensure team (front desk, GSR and bell/doormen) tasks are completed before end of shift Having a broad understanding of the hotel and its operations, including room types, available amenities and services, venue hours, special events, etc. Completing administrative tasks, including schedules & payroll, supplies & inventory and department month-end reporting. Training, scheduling and disciplining Front Office employees, with a focus on developing talent. Ensuring all monthly and annual goals are met. Updating all FO inventory needs with office supplies, printing and stationary, and operating supplies Responsible for updating and tracking the FO Upsell Program and ensuring that upsell numbers are reported to accounting accordingly. Communicate any TM concerns with FDM & DOFO In return, we offer: An opportunity to work with a fun team that feels more like a family Workplace cafeteria (Our home-made food is delicious and healthy) 401k plans (With matching after 1 year) Health insurance (medical, vision, dental and pet insurance) Paid time off for full time team members Team member rewards program Discounted movie tickets Zip Car & gym discounts Friends & family hotel discounts Team member talent shows, mixers and holiday parties Complimentary Thanksgiving turkey Complimentary Seasonal flu shots Complimentary income tax preparation Career advancement, in-house training and an orientation program College scholarship program for dependents of team members Pre-tax metro cards EEO/AA including Vets and Disabled

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