Customer Service Delivery Tech Expert - Part-Time ($24.50/Hr)


: $28,110.00 - $43,750.00 /year *

Employment Type

: Full-Time


: Customer Service/Call Center

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Customer Solutions

Unlimited Metro Card will be provided
Monthly Phone Stipend
Hours: 3:45 p.m. 9:00 p.m.
Forward Stocking Location:New York, NY 10001

Our team of Experts keeps our customers connected by bringingreplacement devices and in-person tech support directly to them wherever theyare home, office, or even a local coffee shop. Our Experts help customers setup their devices with things like email, apps, and basic troubleshooting whiledelivering our award-winning, personalized customer resolution experience.
Whatyoull be doing:
When a customers device is lost, broken, or stolen, we provide areplacement device within 24 hours, plus premier tech support to get them upand running again.
Provide in-person device setup and tech support for customers smart phones, tablets and/or other consumer electronics.
Resolve operational issues on customers devices, other equipment, and connectivity while offering education and device optimization suggestions.
Meet with customers face-to-face at the customers home location
Learn details of Smart Home Support and gain an understanding of each customers technology in order to suggest protection/tech support solutions based on their needs.
Meet or exceed key performance indicator metrics for performance measurements and sales goals
Travel daily to and from the Forward Stocking Location and several customers locations throughout a designated region.

If youre a good fit for the job, youll beable to:

Offer customers a value-addedexperience with premier customer service through relationship and rapportbuilding
Quickly identify and resolve technicalissues ]
Demonstrate empathy and assurance forthe customer throughout the in-person session
Utilize tools and resources to solve technicalproblems in a fast-paced environment.
Ability to proactively adapt communication to thecustomers technical skill level.

Prior experience in retail sales or customer service is preferred
High school diploma required.
Able to sitor stand for long periods of time (up to 2 hours).
Able tointeract with a customers technology throughout their home.
Able tointeract face-to-face with Customers in their homes for extended periods oftime.
Able to lifta minimum of 30 pounds.
Comfortablewith exposure to dogs, cats and other pets that may be present in thecustomers homes.
Associated topics: client, front desk, information technology, information technology support, patient, technical, technical support, technical support specialist, technician iii, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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