Field Service Client Support SecurirtyTechnician: Level 2

Employment Type

: Full-Time

Industry

: Miscellaneous



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Job Description
Support clients with desktop, network, and Cloud Application issues. All technicians are members of a coordinated team at PCPC, but MUST be able to work autonomously and represent the company. Our culture is a client first culture. The technician must have excellent problem solving skills for troubleshooting client desk side problems, connectivity issues, and support knowledge of Microsoft Apps in O365, Apple MacBooks, and even Google Chromebooks. Rotations providing help desk support to known clients is part of the schedule. PCPC has dedicated support relationships with client sites where you will be on site for part and full day segments. Cloud app familiarity with DropBox, Google Suite for Enterprise, Sharepoint form O365 are all part of the mix. Cyber security solution experience with knowledge of Event Tracking and port /router knowledge including knowledge of NIST Framework a plus.

All applicants must take the Testing battery that is at the following link. Cumulatively it is about 1 Hr. of tests. You can take them in seperate sittings, but only a completed battery will qualify you for consideration.:

We are seeking an Experienced technician who wants an exciting position with great growth opportunities. We require pro active learning beyond the problem at hand and provide access to various training programs, on line course programs, and certification reimbursements. You will NOT BE placed in a SILO. In turn we require consistent evidence of achievement and a passion for assisting others. We are not looking for a brilliant engineer in an office. We are looking for a passionate committed technology support technician.
Prior experience with Connectwise PSA is helpful. We have committed to extensive documentation procedures using IT Glue integrations. There will be several screening tests as part of the application process.
Travel beyond the Metro NYC area is not required.

Company Description
Personal Computer Power Center, Inc.: (www.pcpc.tech)
Information Technology Managed Services and Outsourcing Firm; Systems Integration; IT Management Consulting.
Personal Computer Power Center, Inc. has been in business for 29 years. We have a diverse team of support specialists/ network engineers and administrators. We have a range of outstanding clients in the metro New York area. We utilize the latest technologies for monitoring, supporting and solving our client's everyday needs. Our main office is centrally located in Manhattan. On Site technical visits range from East Harlem to Wall Street. Some clients have sites in Brooklyn, Jersey City, and spreading. Most clients are accessible via MTA and /or PATH. Some driving may be required for special projects, therefore a valid drivers license and a good driving record is required. We use mobile apps for tickets, for tracking, for project management, and for client systems management. The software is a delight to use and removes barriers to communication.

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